Política de reembolso

Returns & Exchanges

We want you to be delighted with your new purchase. If you need to make a return, we're here to help. Please review your item(s) upon delivery and save packaging if you are considering a return. We have a 30-day no hassle return policy on most quick-ship items, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 1-305-209-0024‬ or sales@nordikkacollective.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns with a receipt will be refunded in the same form as original payment was made. Returns with a gift receipt will be refunded with a merchandise credit. Returns will reflect original discounts and promotions. Please note that shipping and delivery charges are non-refundable, except in cases of manufacturing defects or transit damage.

Damages and related issues:

Please keep in mind that furniture is vulnerable to damage during shipping. For this reason, it's important that you keep and use the original packaging materials for any items you wish to return. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

What can't you return or exchange?

There are several product categories that are not eligible for returns or exchanges:

• Floor samples and archive sale items.
  
• Items marked "final sale" or "non-refundable" are sold "as is".
• Made to Order or Custom items, as well as special-order items.
• Items we delivered internationally via freight forwarders

Price adjustment policy:

A sale price credit will be honored if an item goes on sale within 14 days after an order is placed. The credit will be applied to the original source of payment for the difference between the price that was charged and the sale price. Final sale items are excluded from all price adjustments. Clearance sales are final, with the exception of damaged, defective, or incorrect items. If there's a problem with your order, please contact us for assistance within three (3) days of receipt.

What if I need to cancel my order?

We can accept a cancellation of your order for items that have not yet shipped or are on backorder. In-stock items normally ship within 24-48 hours after an order has been placed. Once an item has shipped, cancellation is not possible. If you order by credit card, your card will be charged as each item is shipped. Custom and special order items cannot be cancelled.

Risk of Loss:

All purchased items are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. If your order is placed with a purchase order, the shipping terms of FOB shipping dock will supersede any shipping terms in your purchase order.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@nordikkacollective.com.